General Terms & Conditions

Customer Service

The Lee Lee’s Valise customer service promise to our customers is to provide the best possible service at the least cost to you. We fit your Soul!

Contact us

Please feel free to drop us a line to share your thoughts and suggestions. We love to hear from our customers! Our goal is to provide as close an approximation of the personal service and satisfaction. The only way to achieve our goals is to listen to what you have to say. To find out what you want us to do, and to make it happen.
You can email us at info@leeleesvalise.com.

Shipping Rates:

Lee Lee’s Valise ships Monday through Friday. We ship USPS.

Out of Stock Items.

While Lee Lee’s Valise makes every effort to have items in stock, occasionally certain items sell out. Any out of stock items will not be added to your cart. We are unable to accept back orders at this time.

Tracking Your Order

A tracking number will be provided so that you may track the status of your shipment. Please note that it may take 24 hours before tracking information is available by the carrier.

Delivery Time

When estimating when your Lee Lee’s Valise merchandise will arrive, please consider the following: -

  • Credit card approval must be received prior to order processing
  • Overnight orders placed after 12 noon EST will not be processed until the following day
  • Deliveries only occur on Wednesdays through Fridays, excluding holidays
  • Overnight delivery is not available on Saturday or Sunday

Holidays

There are certain holidays (Memorial Day, Fourth of July, Martin Luther King Day, Presidents Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day, etc.) that we will not pick up or deliver
Order Status Feel free to e-mail our customer service department at any time to check the status of your order. We will get back to you within 24 hours with a detailed response.info@leeleesvalise.com

Order Cancellation:

We cannot change or cancel an order once it has entered the shipping process. In the event of special circumstances a 10% restocking fee will be deducted from the total amount charged (including all shipping charges.)