General Terms & Conditions

Customer Service

Yes, We SHIP to CANADA! We send it USPS!

The Lee Lee’s Valise customer service promise to our customers is to provide the best possible service at the least cost to you. We fit your style!

Contact us

Please feel free to drop us a line to share your thoughts and suggestions. We love to hear from our customers! Our goal is to provide as close an approximation of the personal service and satisfaction. The only way to achieve our goals is to listen to what you have to say. To find out what you want us to do, and to make it happen.
You can email us at info@leeleesvalise.com.

We realize you may order an item that you want to return.

Please note that all of our clothing is now on sale so we do not accept returns unless the item is damaged. All clothing is Final Sale. Also we do not accept returns on spiritual items such as tarot decks or crystals. If you feel you have an issue please contact us before attempting to return the item. Please alert us by email: orders@leeleesvalise.com.

Returns and Exchanges Policy: All Sales are final and we do not accept returns unless the item was damaged in shipping or if you received an item different than the one you ordered.

Sale products will not be accepted for exchange, all sale items are final sale, as is.

We do not accept returns on items such as tarot decks, crystals, sage and other spiritual items. 

How to return an item:

A: Please send an email for a return authorization number. Send an email to orders@leeleesvalise.com for the return address and the exact instructions for returns. Your account cannot be credited for store credit and exchanges cannot be made without this return authorization number.

B: Please pack and firmly seal up the box with your return. Affix the return label with your return authorization number on the box and mail to:
Lee Lee’s Valise
PO Box 754 250 Merrick Road
Rockville Centre, NY 11570

C: We are not responsible for lost returns. We strongly recommend you track your return.

D: Once we receive the item(s), we will notify you via email.

Shipping Rates:

Lee Lee’s Valise ships Wednesday through Friday. We ship USPS.
If you require delivery of your merchandise more quickly, we do have overnight and 2-day shipping rates available for your convenience.

Out of Stock Items.

While Lee Lee’s Valise makes every effort to have items in stock, occasionally certain items sell out. Any out of stock items will not be added to your cart. We are unable to accept back orders at this time.

 

Tracking Your Order

A tracking number will be provided so that you may track the status of your shipment. Please note that it may take 24 hours before tracking information is available by the carrier.

Delivery Time

When estimating when your Lee Lee’s Valise merchandise will arrive, please consider the following: -

  • Credit card approval must be received prior to order processing
  • Overnight orders placed after 12 noon EST will not be processed until the following day
  • Deliveries only occur on Wednesdays through Fridays, excluding holidays
  • Overnight delivery is not available on Saturday or Sunday

Holidays

There are certain holidays (Memorial Day, Fourth of July, Martin Luther King Day, Presidents Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day, etc.) that we will not pick up or deliver
Order Status Feel free to e-mail our customer service department at any time to check the status of your order. We will get back to you within 24 hours with a detailed response.info@leeleesvalise.com

Order Cancellation:

If you’d like to cancel or change your order, please email as soon as possible. We’ll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders to you quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. In the event of special circumstances a 10% restocking fee will be deducted from the total amount charged (including all shipping charges.)